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跨境電商商務信函類型篇一
we are contacting you regarding our seller account suspension.
i understand that recently our performance has fallen below amazons target.
after checking our odr, we find that the main reason that cause a to z claims
and charghebacks is that buyer claim they did not receive the package, while
the tracking number shows it was delivered. high odr rate is caused by bad
logistic service.
steps we have taken and will continue to take:
1, we have changed our logistics company , we have found a better efficiency
logistics company to offer the better service, we will ensure every customer can
receive their package.
2, we will use fba to fullfill part of our orders .
3, we have and will continue to offer great purchase experience to the
customers.
4, we have checked all the products weve been sold, and removed the product
that may have problems, we will continue to do this to offer the best service to
the customer
our service level;
the customer’s message within 24 hours.
to the buyer’s inquiry as soon as possible. try our best to meet buyer’s
needs.
negative feedback, be patient to contact with the customer, figure out a
good solution and keep in touch with the customer.
service, support what we can do to help the customer to remove
doubts about our product.
our operating level and taking a more professional attitude.
please let us know what should be done to reinstate our account, we are looking
forward to hearing from you.
best regards,
跨境電商商務信函類型篇二
dear———,
hope you are fine and doing well.
we have already arrange the replacement to you for your reference.
(產(chǎn)品具體參數(shù))
the tracking number is __________, please click the attachment to get more detail .
it will take 7-10 day to arrive your city because of the long distance.
thanks for your kindly understanding and support.
if you still have any question, please be free to contact with us.
we will do our best to help you asap.
best regards,
跨境電商商務信函類型篇三
dear————,
thank you for contacting us regarding your inquiry.
we are really grateful with your question thus we can realize our shortage of product listing.
we will update our listing to perfect our product information.
there is the latest instruction of our product .please check the attachment for your reference.
if you still have any question, please be free to contact with us.
we will do our best to help you asap.
best regards,
跨境電商商務信函類型篇四
dear —
thank you so much for your great support and sorry for keeping you waiting.
we checked the tracking information found there is no update information as you said.
we will contact the post office to find out the problem.
we wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.
waiting for your reply.
any inconvenience hope your kind understanding.
best regards
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